Decisions made by physicians in intensive care medicine
are often complex, requiring the consideration of
information that may be incomplete, ambiguous, or even
contradictory. Under conditions of complexity and
uncertainty, individuals may cope by using simplifying
decision strategies. The research described in this paper
examines the strategies used by physicians in coping with
complexity in decision making. Six residents
(intermediates) and three specialists in intensive care were
each presented with 12 cases of intensive care respiratory
problems of varying levels of complexity. The subjects
were asked to think-aloud as they worked through the
problems and provided a management and treatment plan
for each case. The audiotaped protocols were coded for
key process variables in decision making and problem
solving. Despite the incompleteness and ambiguity of the
information available, the confidence of physicians in
their decision making was consistently high. The
strategies used by intermediates and experts in dealing
with the more complex cases varied considerably. Expert
physicians were found to focus on the assessment of the
decision problems to a greater extent than intermediates.
Implications for research in decision making and medical
cognition are discussed.