Purpose: Existing Neighborhood Sustainability Assessment (NSA) tools such as “Leadership for Energy and Environmental Design - Neighborhood Development” (LEED-ND) and “Building Research Establishment Environmental Assessment Method” (BREEAM Communities) are widely criticized for a lack of transparency in the selection of indicators and an unbalanced focus on specific sustainability dimensions. Design/methodology/approach: This paper asks how the expectations and use values of the professionals and residents involved in developing, designing, managing and living in a sustainable neighborhood can shape sustainability indicators that affect progress towards project goals. Taking as its focus The Sustainable City (TSC), a neighborhood in Dubai, United Arab Emirates (UAE), the paper develops data from in-depth, go-along interviews with 46 different actors. Findings: Findings indicate that when given the opportunity to express their opinion, many actors will prioritize metrics different than the metrics dictated to the by sustainability experts and international rating systems. The findings suggest that NSA tools should place greater emphasis on local factors, public engagement and operational concerns. Practical implications: The paper provides a method that any community can replicate to better understand the different use values of local actors and establish its own NSA tool. This can help experts learn how design, management and operational decisions interact to impact different dimensions of performance. Originality/value: This paper recognizes sustainable neighborhoods as spaces with multiple identities. Hence, the indicators used to evaluate these neighborhoods need to be based on the expectations and use values of different actors. This paper proposes using the priorities of different local actors to reshape how these neighborhoods are assessed.

The increased involvement of the private sector in building sustainable communities is often met with skepticism from sustainability experts and academics. Although environmental experts and engineers may wish to focus on the technical design features and green rating of such projects to validate their sustainability, data are sometimes lacking, and social scientists may criticize projects’ social impacts and portray them as greenwashing sustainability. More holistic and evidence-based attempts are needed to understand post-occupancy performance in a way that targets the core obstacles to sustainability. This paper investigates the fundamental challenges of the market model of sustainable neighborhoods by using a qualitative post-occupancy evaluation method. We map core controversies through the lenses of different actors and ask how such challenges can be addressed in future developments. We interviewed 46 actors in The Sustainable City—a 590-unit residential development in Dubai. Through inductive analysis, we mapped five central controversies: The Branding Controversy; The Innovation Controversy; The Behavior Controversy; The Governance Controversy, and The Market Controversy. Such controversies appear fundamentally associated with the performance of privately developed sustainable neighborhoods. We present recommendations to resolve such controversies in future developments, including the clearer communication of goals and behavior expectations to residents, the ongoing education of residents, careful testing of technologies, the necessary steps by developers and local municipalities to promote affordability and equity, and resident representative committees in order to enhance civic agency.