Skip to main content
eScholarship
Open Access Publications from the University of California

UC Berkeley

UC Berkeley Previously Published Works bannerUC Berkeley

Implementing Welfare-to-Work Services: A Study of Staff Decision-Making

Published Web Location

http://doi.org/10.1606/1044-3894.3536
No data is associated with this publication.
Creative Commons 'BY' version 4.0 license
Abstract

In the post-welfare reform era, increased discretion has been given to frontline staff for day-to-day welfare policy implementation. To determine how frontline staff address the complex needs of welfare program participants in this new policy environment, the decision-making processes of welfare staff (N = 52) in 11 San Francisco Bay Area county social service agencies were assessed through a case vignette using a Web-based survey design. We examined staff decision making in four areas: problem recognition, goal formulation, information search processes, and evaluation. The results suggest that the high level of staff discretion apparent in the day-to-day implementation of welfare policy may have important implications for participants. Several recommendations for policy, practice, and future research are presented. Copyright 2006 Alliance for Children and Families.

Many UC-authored scholarly publications are freely available on this site because of the UC's open access policies. Let us know how this access is important for you.

Item not freely available? Link broken?
Report a problem accessing this item