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Open Access Publications from the University of California

Becoming a Manager in Nonprofit Human Service Organizations: Making the Transition from Specialist to Generalist

  • Author(s): Austin, MJ
  • Regan, K
  • Gothard, S
  • Carnochan, S
  • et al.

The transition from direct service to management in human service organizations requires newly promoted managers to engage in significant role transformation that calls into question their self-concept and identity. This analysis draws upon the for-profit and nonprofit literature to construct a conceptual model of managerial identity formation. The model is then applied to a case vignette of a managerial leadership development training program developed by a regional network of nonprofit human service agency directors. The analysis concludes with implications for managerial training and leadership development in human service organizations. © 2013 Copyright Taylor and Francis Group, LLC.

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