Skip to main content
eScholarship
Open Access Publications from the University of California

Are all consumer-operated programs empowering self-help agencies?

  • Author(s): Segal, SP
  • Silverman, C
  • Temkin, TL
  • et al.
Abstract

The literature on consumer-operated-service programs (COSPs) distinguishes two organizational types based on their leadership styles: the self-help agency (SHA)-participant democracy and the board-staff-run COSP. This study considers whether the characteristics of these two organizational leadership styles are recognized by members and whether these characteristics are associated with membership degree of empowerment. Two-hundred and fifty new entrants to five COSP drop-in centers rated the programs' leadership style using the COPES System Maintenance Scale and assessed their own empowerment on four empowerment measures. ANOVA with Bonferroni post-hoc tests were used to evaluate differences between settings; MANCOVA to assess differences in member empowerment. COSP system maintenance differences distinguished the two organizational types (p <.000). SHA-participant democracy members scored significantly better than board-staff-run program members on three of the four empowerment measures. SHA-participant democracies, with a lower focus on system maintenance, and an emphasis on power sharing between staff and non-staff members, appeared to more effectively use organizational decision-making processes to empower their members. Copyright © Taylor & Francis Group, LLC.

Many UC-authored scholarly publications are freely available on this site because of the UC Academic Senate's Open Access Policy. Let us know how this access is important for you.

Main Content
Current View