Lawrence Berkeley National Laboratory

The NERSC staff continues to provide our user community with highly rated support services and with an unmatched availability of computing resources. Every year, an annual survey of users shows that the quality of services provided by NERSC gets better and better. In addition to this survey, NERSC has also established a series of related goals and annually assess our performance against them to ensure that our staff remains focused on meeting the needs of NERSC and advancing computational science in supporting DOE's mission areas. This report, the fifth in a series, describes how the NERSC staff is working to achieve these goals and the overall objective of providing unparalleled systems and services to the scientific community.