Skip to main content
Open Access Publications from the University of California


UC San Francisco Previously Published Works bannerUCSF

Twitter users' reaction to a chain pharmacy's decision to end tobacco sales.

  • Author(s): McDaniel, Patricia A;
  • Patzke, Hannah;
  • Malone, Ruth E
  • et al.

Published Web Location
No data is associated with this publication.

Reducing the number of tobacco outlets may help reduce smoking uptake and use; public support for such action is essential. We explored how Twitter users responded to the announcement by US pharmacy chain CVS that it was voluntarily ending tobacco sales.

We used Twitter's application programming interface to retrieve tweets and retweets posted over an 8-day period in February 2014 that contained two trending CVS-related hashtags (#cvs and #cvsquits). We manually coded 6,257 tweets as positive, negative, or neutral.

The majority of tweets were positive (56.0 %) or neutral (39.4 %).

There was little disapproval of CVS's decision to end tobacco sales among Twitter users, possibly due to the voluntary nature of the decision. The level of support suggests that CVS's image and bottom line will not suffer as a result. Further voluntary actions to end tobacco sales - which may lay the groundwork for legislation -- should be incentivized and supported.

Many UC-authored scholarly publications are freely available on this site because of the UC's open access policies. Let us know how this access is important for you.

Item not freely available? Link broken?
Report a problem accessing this item