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Improving the Efficiency of Physical Examination Services

  • Author(s): Song, Wheyming Tina
  • Chih, Mingchang
  • Bair, Aaron E.
  • et al.

The objective of our project was to improve the efficiency of the physical examination screening service of a large hospital system. We began with a detailed simulation model to explore the relationships between four performance measures and three decision factors. We then attempted to identify the optimal physician inquiry starting time by solving a goal-programming problem, where the objective function includes multiple goals. One of our simulation results shows that the proposed optimal physician inquiry starting time decreased patient wait times by 50% without increasing overall physician utilization.

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