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Open Access Publications from the University of California

Enabling Services Improve Access To Care, Preventive Services, And Satisfaction Among Health Center Patients.

  • Author(s): Yue, Dahai
  • Pourat, Nadereh
  • Chen, Xiao
  • Lu, Connie
  • Zhou, Weihao
  • Daniel, Marlon
  • Hoang, Hank
  • Sripipatana, Alek
  • Ponce, Ninez A
  • et al.

Enabling services address a combination of social determinants of health and barriers to access to primary care and are intended to reduce health disparities. They include care coordination; health education; transportation; and assistance with obtaining food, shelter, and benefits. Empirical evidence of enabling services' potential contribution to health outcomes is limited, which impedes their widespread dissemination. We examined how the receipt of enabling services influenced patient health care outcomes based on a nationally representative survey of patients served in 2014 at health centers funded by the Health Resources and Services Administration. We compared enabling services users and nonusers and found that enabling services were associated with 1.92 more health center visits, an 11.78-percentage-point higher probability of getting a routine checkup, a 16.34-percentage-point higher likelihood of having had a flu shot, and a 7.63-percentage-point higher probability of patient satisfaction. Our results confirm the value of systematic delivery of enabling services in reducing access barriers and improving patient satisfaction.

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