UC Santa Cruz

There is a critical need to improve trauma-informed services in structurally marginalized communities impacted by violence and its associated traumatic grief. For community residents, particularly gang-associated youth, repeated exposure to traumatic grief causes serious adverse effects that may include negative health outcomes, delinquency, and future violent offenses. The recent proliferation of digital social media platforms, such as Twitter, provide a novel and largely underutilized resource for responding to these issues, particularly among these difficult-to-reach communities. In this paper, we explore the potential for using a human-machine partnered approach, wherein qualitative fieldwork and domain expertise is combined with a computational linguistic analysis of Twitter content among 18 gang territories/neighborhoods on Chicago's South Side. We first employ in-depth interviews and observations to identify common patterns by which residents in gang territories/neighborhoods express traumatic grief on social media. We leverage these qualitative findings, supplemented by domain expertise and computational techniques, to gather both traumatic grief- and gang-related tweets from Twitter. We next utilize supervised machine learning to construct a binary classification algorithm to eliminate irrelevant tweets that may have been gathered by our automated query and extraction techniques. Last, we confirm the validity, or ground truth, of our computational findings by enlisting additional domain expertise and further qualitative analyses of the specific traumatic events discussed in our sample of Twitter content. Using this approach, we find that social media provides useful signals for identifying moments of increased collective traumatic grief among residents in gang territories/neighborhoods. This is the first study to leverage Twitter to systematically ground the collective online articulations of traumatic grief in traumatic offline events occurring in violence-impacted communities. The results of this study will be useful for developing more effective tools-including trauma-informed intervention applications-for community organizations, violence prevention initiatives, and other public health efforts.