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Patient perceptions of text-messages, email, and video in dermatologic surgery patients

  • Author(s): Hawkins, Spencer D
  • Barilla, Steven
  • Williford, Phillip Williford M
  • Feldman, Steven R
  • Pearce, Daniel J
  • et al.
Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Public License
Abstract

Introduction: We developed dermatology patienteducation videos and a post-operative text messageservice that could be accessed universally via webbasedapplications. A secondary outcome of thestudy was to assess patient opinions of text-messages,email, and video in the health care setting which isreported here.

Methods: An investigator-blinded, randomized,controlled intervention was evaluated in 90 nonmelanomaMMS patients at Wake Forest BaptistDermatology. Patients were randomized 1:1:1:1 forexposure to: 1) videos with text messages, 2) videosonly,3) text messages-only, or 4) standard of care.Assessment measures were obtained by the use ofREDCap survey questions during the follow up visit.Results: 1) 67% would like to receive an email withinformation about the procedure beforehand2) 98% of patients reported they would like otherdoctors to use educational videos as a form of patienteducation3) 88% of our patients think it is appropriate forphysicians to communicate to patients via textmessage in certain situations.

Conclusion: Nearly all patients desired physicians touse text-messages and video in their practice and themajority of patients preferred to receive an email withinformation about their procedure beforehand.

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