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Planning an Entry Sequence with Service Design:  A Case Study

  • Author(s): Harrington, Sarah R;
  • Churchill, Veronica
  • et al.
Abstract

How might we plan user-friendly entrances for the library? For this project, we learned about and applied service design tools to an entry experience at an academic library. Service design means working to understand users and applying this understanding to the creation or refinement of services. After learning about service design, we created six user profiles and walked them through different entry scenarios to examine each step. Then we created easy-to-understand graphics to provide library leadership with planning materials.

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