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Open Access Publications from the University of California

Use of Inclusive Language and Coordination of Bias Reporting Mechanisms Creates a Better User Experience


This study researches the e!ect of inclusive language when used in online bias reporting mechanisms as defined by forms-based data intake webpages specifically, and how it increases or decreases the reporting of these incidents. In dialog with prior research, a correlation has been found where victims are more inclined to report bias and feel more encouraged to report such incidents when inclusive language is used. Non-reporting can also be based on fear of reprisal or vaguely worded privacy statements. Title IX regulations delineate data privacy requirements and, as such, are a valuable educational resource in best practices for data collection and dissemination. ADA Law, enacted in 1990, has roots deeply embedded in the fair housing, civil rights, and disability rights movements, which serve to ban bias, harassment, or discrimination based on race, ethnic origin, sex, or ability. Guidelines from these laws, along with a comparison of the University of California at San Diego (UCSD) O"ce of Students with Disabilities (OSD) and the O"ce for the Prevention of Harassment and Discrimination (OPHD), are the basis of this study. Thus, inclusive language, coordination between relevant webpages, and greater transparency regarding data privacy will result in more inclusive and positive experiences for students with disabilities.

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