- Main
Making Conversation Analysis Accessible: A Conceptual Guide for Health Services Researchers
Abstract
The quality of healthcare communication can impact both experiences and outcomes. We highlight aspects of communication that can be systematically examined using Conversation Analysis (CA) and provide guidance about how researchers can incorporate CA into healthcare studies. CA is a qualitative method for studying naturally occurring communication by analyzing recurrent, systematic practices of verbal and nonverbal behavior. CA involves examining audio- or video-recorded conversations and their transcriptions to identify practices speakers use to communicate and interpret behavior. We explain what distinguishes CA from other methods that study communication and highlight
three accessible CA approaches that researchers can use in their research design, analysis, or implementation of
communication interventions. Specifically, these approaches focus on how talk is produced (specific words, framing, and
syntax), by whom, and when it occurs in the conversation. These approaches can be leveraged to generate hypotheses
and to identify patterns of behavior that inform empirically driven communication interventions.
Many UC-authored scholarly publications are freely available on this site because of the UC's open access policies. Let us know how this access is important for you.
Main Content
Enter the password to open this PDF file:
-
-
-
-
-
-
-
-
-
-
-
-
-
-