While cities pursue recognition on the global scale, low-income populations are often negatively impacted by urban growth. Informal workers in Durban, South Africa have fallen victim to this trend, as the municipality’s focus shifts to drawing international investment and cleaning up the city. In this article, I explore the question: How do municipal employee perspectives, current planning and policy documents, and current practice in the city align regarding treatment of informal traders in Durban, South Africa? I find a disconnect between current well-intended perspectives and planning with policy and its enforcement in practice. This disconnect must be addressed to protect informal traders in Durban.