Cognitive Task Analysis (CTA) interview technique is
commonly used to elicit knowledge of subject-matter experts
and to design instruction better focused on what experts don’t
know they know. However, the knowledge of how to conduct
an effective interview is, itself, largely implicit. In this study
we performed protocol analysis on a set of interview
transcripts from an expert CTA practitioner to elicit the
cognitive processes of conducting CTA interviews. We also
consulted expert CTA practitioners to identify the strategies
that they used during the interviews. We present key
strategies that were employed by the expert CTA practitioners
to ensure comprehensiveness and accuracy in the information
collected, such as looking for perceptual cues (e.g.
considering verbs such as “determine”) to ascertain adequacy
of SME’s responses and selection of follow-up questions. We
present a production rule model as a detailed description of
the cognitive processes underlying expert CTA interviewing