The discourse of laymen and professionals reveals the
dependence of cognition on the interaction between
participants, and the limitations of studying expertise by
examining isolated individual behavior. This paper examines
distributed cognition in the management of Multiple Sclerosis
(MS). By varying the level of patient experience with the
management of MS, we demonstrate the dependence of
physician cognition on the patient’s contribution in four
doctor-patient interactions. Experienced patients actively
constructed clinical representations and presented initial
evaluations for the doctor to refine and validate.
Conversations between newly diagnosed patients and doctors
demonstrated the physician work to establish a common
understanding of the problem and acceptable interventions.
Our analysis focuses on the complementary participant roles,
and challenges the notion that medical cognition equals
physician cognition