In Library 2.0, the library runs two spaces: the physical and the virtual. To many users, the “e-library” is their first and primary contact with the library, where they access library materials and interact with the knowledge of librarians. To many librarians, this is their important service point, where Facebook, Twitter, Mashups, cloud computing, and numerous new technologies provide the opportunities to hook users with the library and the knowledge it houses. Yet many organizations do not have a web strategy that is in alignment with the overall organization’s strategy. As a result the e-library is understaffed. The presenter discusses what is involved in running an e-library, and proposes a staff model to make an e-library successful.

Libraries purchase thousands of databases, eJournals and eBooks each year, but their usage is relatively low. Research shows users understand the credibility and quality of library resources and prefer to use them if they can find them. But the complexity of information structure and poor design of many library websites make it difficult for users to discover this wealth of resources. How can librarians help make resources more discoverable to library users? Strategies successfully implemented at the University of California San Diego include better website design and navigation, Web 2.0-enriched subject portals, RSS for featured resources/services, user-controlled embeddable gadgets and tactics to link physical and the virtual libraries.

In Library 2.0, librarians are serving two user spaces: the physical space and the web space. New web technologies such as CMS (Content Management System), RSS, and even "old" web 1.0 technologies make it possible for librarians to embed their presence in the mother organization's web space. In 2002, UCSD Libraries collaborated with the university's Academic Computing Services unit to push Course Reserves and top 5 resources from each academic subject into the university's WebCT courses. The presentation will discuss how the collaboration was established, how the resources are managed, our success and lessons learned. The speaker will also discuss new opportunities CMS and RSS offer to the UCSD Libraries to further embed themselves into the university's web community.