Observations of two freeway/on-ramp merges unveil the mechanism that causes their capacities to diminish when queues form just upstream. Field experiments at one of the sites demonstrate that by responding to occupancies measured near the merge, ramp metering can reverse this mechanism, or postpone its occurrence, and thereby generate higher merge capacities. Detailed observations at the second site imply that higher merge capacities can also be achieved using traffic control schemes that regulate inflows to the merge from the freeway shoulder lane. Collectively, the findings point to further experiments needed to refine capacity-enhancing control schemes so that such schemes might enjoy wide spread deployment.