- Dellaert, Benedict GC;
- Shu, Suzanne B;
- Arentze, Theo A;
- Baker, Tom;
- Diehl, Kristin;
- Donkers, Bas;
- Fast, Nathanael J;
- Häubl, Gerald;
- Johnson, Heidi;
- Karmarkar, Uma R;
- Oppewal, Harmen;
- Schmitt, Bernd H;
- Schroeder, Juliana;
- Spiller, Stephen A;
- Steffel, Mary
AbstractConsumers are widely adopting Artificially Intelligent Voice Assistants (AIVAs). AIVAs now handle many different everyday tasks and are also increasingly assisting consumers with purchasing decisions, making AIVAs a rich topic for marketing researchers. We develop a series of propositions regarding how consumer decision-making processes may change when moved from traditional online purchase environments to AI-powered voice-based dialogs, in the hopes of encouraging further academic thinking and research in this rapidly developing, high impact area of consumer-firm interaction. We also provide suggestions for marketing managers and policymakers on points to pay attention to when they respond to the proposed effects of AIVAs on consumer decisions.