California's HMO Enrollees: Diversity in Language and Education Poses Challenges for Health Plans
- Author(s): Kominski, Gerald F.
- Glik, Deborah
- Reifman, Cori
- et al.
California’s health maintenance organizations (HMOs) face serious challenges in meeting the needs of their members who have diverse language proficiency and educational attainment. This policy brief summarizes findings from a report that is the most comprehensive profile of the state’s entire HMO membership available to date, including commercial, Medicare, Medi- Cal, and Healthy Families members. Also included are an assessment of the readability of HMO member materials and the availability of linguistic services for limited Englishproficiency members, who represent almost 5% of HMO members statewide