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Open Access Publications from the University of California

California's HMO Enrollees: Diversity in Language and Education Poses Challenges for Health Plans

  • Author(s): Kominski, Gerald F.
  • Glik, Deborah
  • Reifman, Cori
  • et al.

California’s health maintenance organizations (HMOs) face serious challenges in meeting the needs of their members who have diverse language proficiency and educational attainment. This policy brief summarizes findings from a report that is the most comprehensive profile of the state’s entire HMO membership available to date, including commercial, Medicare, Medi- Cal, and Healthy Families members. Also included are an assessment of the readability of HMO member materials and the availability of linguistic services for limited Englishproficiency members, who represent almost 5% of HMO members statewide

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