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Insights Into a Better Workplace:Survey of Ophthalmology Clinic Staff Reveals Improvement Opportunities

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Abstract

The National Academy of Medicine addresses healthcare safety and quality in the United States: Timely care: avoid harmful delays, Efficient care: prevent waste of equipment, supplies, ideas, and energy, and Clinic workflow affects both timeliness and efficiency.Agency for Healthcare Research and Quality on workflow2: Steps taken to complete job responsibilities in work setting can be physical and mental tasks, and can occur sequentially or simultaneously. Ophthalmology relies on smooth clinic flow and efficiency. COVID-19: Increased telemedicine, online patient messages, and staff work hours to accommodate urgent care and patientbacklogs. Crucial: Streamline workflow efficiency in this fast-paced field.

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