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Planning an Entry Sequence with Service Design

  • Author(s): Harrington, Sarah Rose
  • Churchill, Veronica
  • et al.
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Abstract

Celebrate the possible with service design! The design of academic libraries is often rooted in the history of the institution. But how might these processes be improved to meet the needs of today’s users? Join us as we discuss our year long journey learning about service design and applying service design tools at UC Berkeley. We will share how we examined the entry sequence from the perspective of various user groups to meet user needs. Ideally service design incorporates user observations and feedback, but we will show you how service design tools and principles can be used even while a library is closed during a pandemic. After this session, you will be ready to embark on your own service design journey.

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