Provider Experiences with Telehealth During the COVID-19 Pandemic
This paper presents responses to a survey developed to gauge providers’ perceptions of telehealth during the COVID-19 pandemic. The survey was developed by faculty at the University of California, Irvine’s Health Policy and Research Institute following semi-structured discussions with focus group participants. A final draft survey was distributed to mostly primary care clinicians. Responses indicated overall favorable perceptions of telehealth. Notable perceived challenges including care by telehealth of medically complex patients, patients with language barriers, and patients with poor access or understanding of technology. Continued evaluation and revision of the survey measure will be needed to improve its generalizability and appropriateness for distribution to a larger participant group.