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Field Visit Contact Rate by Mobile Crisis Teams as a Crisis System Performance Metric.
Published Web Location
https://ps.psychiatryonline.org/doi/pdf/10.1176/appi.ps.202100736?casa_token=aEiLVyupgD8AAAAA:uZ4Y_4M57w1ZNDIz902OMljIifqyKW1i60VESBFJ9bZ_8tDALrXwdiC5drGmqaf6kelhvbskiN4No data is associated with this publication.
Abstract
Objective
The authors investigated associations between rates of contact with individuals in distress during field visits by mobile crisis teams and client and referral source characteristics.Methods
In this retrospective observational study of an urban mobile crisis program, call logs (N=2,581) were coded for whether an attempted field visit resulted in a client evaluation. Logistic regression analyses examined potential associations with client age, gender, race-ethnicity, primary language, living situation, insurance, and referral source.Results
Contact was made with 77% of adults and 97% of children referred to mobile crisis teams. Field visit contact rates differed by age. Unsuccessful visits were more likely when the referral source was from institutional settings than from individuals.Conclusions
Approximately one-quarter of attempted field visits with adults by an urban mobile crisis team were not completed, particularly among referrals from institutional settings. As mobile crisis services proliferate, field visit contact rate could be a key performance metric for these critical services.Many UC-authored scholarly publications are freely available on this site because of the UC's open access policies. Let us know how this access is important for you.