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Los Angeles Smart Traveler Field Operational Test Evaluation
Abstract
This study evaluates the performance and effectiveness of the Smart Traveler Advanced Traveler Information System (ATIS). The project is designed as a field operational test of three different media approaches for providing traveler information: fully automated telephone systems, automated multi-media touch screen kiosks, and PC via modem. The program is evaluated in terms of technical function, cost, user response and overall effectiveness.
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