UC Libraries Forum 2021: Leading with Innovation, Stronger through Collaboration

Through the COVID-19 Community Response Oral History Project, UC Berkeley's Oral History Center (OHC) is documenting the regional response to the global pandemic, and evaluating its effectiveness as it relates to public health, health equity, community, and politics. OHC interviewers Shanna Farrell and Amanda Tewes will discuss the importance of establishing partnerships on and off UC campuses, cultural competency when approaching narrators in BIPOC and immigrant communities, documenting the effectiveness of the regional response to COVID-19, and increasing community engagement with the OHC's collections.

Academic librarians have increasingly gone public with their experiences of low morale and burnout, yet less attention has been paid to the workplace experiences of library staff. As Kaetrena Davis Kendrick notes in her work on the persistent harm of low morale among librarians, “the cost of silence can be high.”

We decided to examine that gap in the research. In exploring the landscape of library staff morale, we hypothesized that the nature of the academic library’s hierarchies, and staff roles within them, would be major factors in levels of morale. We also sought to investigate questions of organizational culture, opportunities for professional development, and management style.

Our research team, including library staff, former library staff, a recent MLS grad and MLIS student, and librarians, conducted 34 structured interviews with academic library staff nationwide (purposefully excluding UC staff). The interviews took place during a three-week period in May-June 2020, and provide perhaps the final snapshot of library staff life in the pre-COVID era. Interviews were transcribed by a student who was trained by a member of our team, and de-identified transcripts were analyzed using the qualitative data analysis software MAXDQA.

In this talk, we present our findings, some of which surprised us. Among other things, the findings establish that efforts to address equity in compensation, provide professional growth opportunities, and create more collegial work environments, in particular addressing the librarian-staff divide and the need for manager advocacy, can all improve staff morale. In addition, we suggest concrete ways to make changes in libraries in order to assess and improve morale across staff hierarchies, and we offer resources for workplace development and support for staff.

I will present information about the University of California, Santa Cruz’s Becoming Better Allies Group that I launched in 2020. Library staff who are interested meet on Zoom to collaborate on allyship for the BIPOC and LGBTQ population. This is an independent group that meets biweekly. We share, explore, and discuss various articles, books, and videos that call attention to marginalized communities and steps to make changes within ourselves and our communities and institutions. I will discuss the importance of creating a Statement of Intention (with examples) for folx who wish to start their own anti-racist library group. We will also look at how creating a bibliographic website helped us track and choose the anti-racism issues we wanted to work on. In addition, participants of this lightning talk will be able to access my slides and extra resources including our website: Becoming Better Allies: Committed to Equity in University Libraries.

The UC Common Knowledge Groups (CKGs) provide an inclusive environment for sharing knowledge and information across the campuses that enrich communication among library staffs, expand resources and benefit library users in equitable ways. Reinforced by the structure of the California Digital Library (CDL), and in the spirit of all things related to equity, diversity and inclusivity (EDI), the intention is to foster innovation and continuous improvement by providing an open venue to exchange ideas and collaborate on systemwide initiatives.

The UC system currently has about 20 subject-based CKGs; these are the focus of this presentation. Subject-based CKGs contribute to UC acquisitions, licensing, processing, staff training, utilization of new and emerging technologies and implementation of new services that benefit and advance the University of California in fundamental ways. Subject CKGs also advise and give feedback on UC initiatives (e.g. shared print, the eScholarship repository, shared cataloging and data management), leveraging the collective knowledge and thoughtful consideration of librarians who bring a direct knowledge of their discipline-based constituencies.

This panel presentation will: 1) provide an overview of subject CKGs; 2) share results of survey of CKG members conducted in Summer 2021; and 3) suggest impactful ways that the CKGs can contribute so libraries and their staffs are more resilient and empowered and collections meet patrons needs. We will conclude with an interactive discussion to elaborate and expand on the ideas presented. Our goal is to contribute to a shared understanding of CKG activities and spark discussion on ways that CKGs can continue to innovate and evolve.

This presentation will share how members of the UC San Diego Library Special Collections & Archives staff responded to California’s sudden work from home order due to the COVID-19 pandemic, including remote project development, management tools, and collaborator involvement. Presenters will provide a brief timeline of events leading up to the work from home order, the development of a list of remote projects, and the assignment of priorities and responsibilities. They will describe examples of these projects and discuss how they progressed from ideation to execution, including workflow development and management tools. They will also examine the opportunities and obstacles of rapid project development, as well as training and managing the work of staff and student employees from other library units who volunteered to assist in archives-related tasks.

Presenters will further discuss reopening, highlighting the need for flexibility and acknowledging seemingly competing priorities as they balanced remote and onsite projects. Presenters will celebrate accomplishments, and address the challenges they faced while transitioning between remote and onsite priorities.

This presentation shares the work at the UC Davis Library, Research and Learning Directorate to revamp our process for collecting research consultation metrics - to give us better insight into who our users are, and how they engage with our consultation services.

We will share how we renovated our research consult metrics gathering process, including 1) identifying shortcomings of our previous processes, 2) gaining institutional buy-in to revamp the process, 3) forming a representative team and inclusive feedback process, 4) determining which metrics to gather, 5) working with IT to assemble a technological stack for data input, tiered data access and visualization, and 6) workforce training and rollout.

We will also share the results of our informal survey of how research consult metrics are collected and used across the UC Libraries - including whether UC Libraries: 1) use a centrally organized or standardized process for collecting research consult metrics 2) What software (if any) is used to collect research consult metrics 3) what survey/form instruments are used and what metrics are collected, and 4) whether UC Librarians consider their metrics to be useful for improving how they deliver services.

Finally, we will discuss our ongoing work to establish an evidence-based practice of reviewing and acting on these data regularly. We will also touch on the tensions between use of this data for service improvement vs assessment of librarian performance.

Diversity, Equity, and Inclusion committees do not have to be another box to check for diversity’s sake. In this presentation we will be looking at a case study of the UC Riverside Library’s Committee on Diversity, Equity, and Inclusion. In this presentation, we will look at how the committee’s own best practices evolved from its inception in 2017 and how collaboration became valuable during the COVID-19 pandemic.

As COVID-19 upended our activities as librarians in unprecedented and unexpected ways, the LAUC-B conference committee was faced with the prospect of organizing a successful bi-annual virtual conference. The use of virtual technologies in conference planning during public health-mandated work from off-campus remains minimally documented. Several studies, such as Romano (2020); and Peters and Dickinson (2020), focus on in-person conference planning workflow, but none address the processes of organizing a virtual scenario. The organizing committee, led by Corliss Lee and Shannon Kealey, formed a distinct subcommittee, composed of Kristina Bush, Natalie Marquez, and Liladhar Pendse, to investigate virtual platforms. In this presentation, Natalie and Liladhar will narrate the story of the subcommittee’s work in choosing a virtual platform that would simulate and embody normal and important in-person conference activities and experiences. To establish a baseline, the subcommittee scanned LIS literature for clues regarding conference attendees and planning committee priorities in order to draft a list of salient features needed for a virtual conference. The committee used this list of features to select platforms to review fully and then presented these platforms to the larger committee for collective decision-making. This presentation will highlight the values of proactive collaboration and professional “thinking out loud” among the subcommittee members as well as reporting out to our committee peers.

A presentation on the migration of the University of California to a Systemwide Integrated Library Systems (SILS) in 2021.

Blockeley University is the collaborative effort of hundreds of students who in response to the COVID-19 pandemic, sustained their community by building the UC Berkeley campus in Minecraft, a sandbox video game. Their extraordinary effort is being preserved by The Bancroft Library. This presentation will discuss the selection of the collection and the challenges and opportunities in preserving this unique project.

The Blockeley effort was recognized by the Chancellor’s Office and a virtual commencement ceremony was conducted in the Blockeley University Minecraft server. Other universities have built their campuses in Minecraft before but what was extraordinary about this build was that it was an innovative effort to specifically keep the UC Berkeley community together during the shelter-in-place period. The Bancroft Library felt this was an effort worth preserving.

In this presentation, Kathryn M. Neal, The Bancroft Library’s Associate University Archivist, will discuss how she identified components of this project that should be preserved as historical evidence and Christina Velazquez Fidler, The Bancroft Library’s Digital Archivist will address the technical challenges in preserving the Blockeley server and all of its modifications, and lastly, the solution of a single player world file bundled with the texture packs that enabled the many modifications made. This solution resolved many questions including concerns surrounding the maintenance of the Blockeley server.

Together the world file, the promotional videos, the website, planning documents among other materials collectively make up the Blockeley University collection. The Blockeley University collection is a forward thinking collection, recording the work of hundreds of students and their efforts to maintain community during the Covid-19 pandemic.