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Open Access Publications from the University of California

Enhancing the Quality of Computing Service: Technology, Structure, and People

  • Author(s): Danziger, James N
  • Kraemer, Kenneth L
  • Dunkle, Debora E
  • King, John Leslie
  • et al.

Published Web Location

https://doi.org/10.2307/976709Creative Commons 'BY' version 4.0 license
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