UC Santa Barbara

Abstract We study a queueing system with a fixed number of parallel service stations of infinite servers, each having a dedicated arrival process, and one flexible arrival stream that is routed to one of the service stations according to a ‘weighted’ shortest queue policy. We consider the model with general arrival processes and general service time distributions. Assuming that the dedicated arrival rates are of order n and the flexible arrival rate is of order StartRoot n EndRoot $\sqrt{n}$ , we show that the diffusion-scaled queueing processes converge to a stochastic Volterra integral equation with ‘ranks’ driven by a continuous Gaussian process. It reduces to the limiting diffusion with a discontinuous drift in the Markovian setting.