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Open Access Publications from the University of California

Working in the Service Sector in Philadelphia


Nearly 100,000 workers are employed in the retail and food service sector in the Philadelphia metropolitan area. Nationally, jobs in the service sector are characterized by low pay and few fringe benefits, and workers employed in the service sector have little control over the days and times that they will work. In addition, many service sector employers across the country rely on just-in-time and on-call scheduling practices designed to minimize labor costs by closely aligning staffing with consumer demand. These practices can introduce a great deal of instability into the lives of workers and their families.

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