Background and Significance
Vietnamese Americans experience disproportionately high rates of T2DM. Diabetic patients experience healthcare costs 2.6 times higher than healthy patients, as it leads to complications such as heart disease, stroke, kidney failure, and amputations. Culturally appropriate health education has been shown to significantly improve glycemic control and diabetes knowledge among ethnic minorities. The purpose of this quality improvement project is to enhance type 2 diabetes mellitus (T2DM) education for Vietnamese-speaking patients by integrating culturally and linguistically tailored education materials into a digital platform and handouts within a busy clinic workflow.
Method
This project was implemented at an endocrinology clinic for 10 weeks. All providers (3 nurse practitioners) and medical assistants (4 MAs) were invited. The intervention included a bilingual diabetes education website and bilingual handouts covering key diabetes self-management information. Educational content was written at a fifth to sixth-grade reading level and includes visuals, case examples, and videos. These resources were part of the new clinic workflow where bilingual educational handouts and website flyers are handed out by MAs upon check in and providers encourage patients to review the available materials. All MAs and providers receive training on the new workflow and educational materials prior to implementation.
MA’s consistency was measured weekly by the percentage of patients receiving educational materials. Providers’ consistency was measured weekly by their self-report percentage of patients receiving recommendation to review educational materials. Patient engagement was defined as reading handouts, reviewing the website, and willingness to follow the recommendations, and was measured through surveys embedded in the website. The project lead conducted site visits to monitor progress and ensure consistent implementation. Data was analyzed using descriptive statistics, with all information de-identified and securely stored in accordance with institutional and clinic policies.
Results
All 4 MAs and 3 NPs participated. Total 72 patients had clinical encounters during implementation (n=72). MA’s consistency was 41.7% (n=30). It varied significantly from 0% to 100%. Provider consistency was initially low (0–25%), improved during Weeks 6–7 (76–100%), declined again during Weeks 8–9, and partially improved in Week 10 (51–100%).
Of 30 Vietnamese patients receiving materials, 16.7% accessed the website (n=5), with highest views in community resources, diet, and exercise content. Video engagement could not be tracked due to technical difficulty. No blog comments were left. Only one patient completed the survey, limiting evaluation of willingness to follow recommendations.
Despite having reported barriers of time constraints (71.4%) and forgetfulness (28.6%) from participants (n=7), 85.8 % participants rated the workflow as easy to neutral.
Conclusions
The project demonstrated that culturally and linguistically tailored materials like online materials can be successfully integrated into routine clinical workflows and delivered to patients.