Proceedings of the Annual Meeting of the Cognitive Science Society

In this paper, we discuss the spectrum of on-line assistance ranging from passive, canned to active, user-customized. We discuss various of on-line assistance: interactive introductory tutorials, on-line help, and on-line manuals. We then describe two steps to make on-line assistance more intelligent: (1) inclusion and customization of examples in the information provided the user; and (2) integration of various aspects of on-line assistance like tutorials and help.